THE NEW AGE CALL-CENTER, IN CLOUD
THE NEW AGE CALL-CENTER, IN CLOUD
All CRM integrations included. Can manage large call volume, with powerful Analytics
CLOUD TELEPHONY
IVR Services | Cloud Telephony Services Chandigarh India
We leverage our cloud communication platform to equip your brand with the right communication tools. AbeerTech is a cloud telephony solution and leading Interactive voice response – IVR services provider in Tricity. Our smart IVR system is deployed across industry, every day we serve many IVR services to our customers. Why IVR Services? IVR play a professional welcome message on your business phone, it can also help in, personalizing customer greeting in regional languages, per-recorded IVR messages on holiday & off hours, IVR system helps companies to handle high call volumes, etc.
OUR SERVICES
How IVR can give a boost to your business.
- Route calls with speed and efficiency.
- Reach many callers simultaneously, not one -by-one.
- Take care of design of call flow and quality of voice prompts.
Interactive Voice Response [IVR] Systems are around for several years. However, with the advent of latest technologies in IVR, artificial intelligence can be built in IVR solutions. Such IVR deployments can predict customer’s purpose of the call through predictive analysis and present answers faster.
Our client, a high-tech services company, had price competition pressures to reduce cost. With low margins and skyrocketing customer support cost due to the high-tech nature of the product, they had to find means to further reduce the customer support costs. Following were key challenges:
FEATURE INSIGHTS
Click to Call
Enjoy quick, uninterrupted conversations with prospects.
Real-time Analytics
View dynamic analysis to generate valuable reports.
Call Recording
Auto-record every call on user consent for training purpose or future reference.
Multi-Level IVR
Delivering high-end support for round-the-clock customer happiness.
Unified Management
Intelligently take over call mechanisms to fine-tune your business phone system.
CRM Integration
Accelerate seamless integration with your CRM.
Grow your business on cloud
- Customize any call flow
- Personalize sales and customer support
- Integrate with any CRM or ERP
- Never miss a business lead
TESTIMONIALS
CASE STUDY-BHAGAT FORD
Bhagat Ford – Official Ford dealer of Punjab, Haryana, Chandigarh and Uttarkhand